Effective Date: 27 February, 2026
Last Updated: 27 February, 2026
VoxDine (“we”, “our”, or “us”) respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the VoxDine website, platform, and related services (collectively, the “Services”).
If you have any questions about this Privacy Policy, please contact us at: support@voxdine.app
1. Information We Collect
1.1 Business Account Information
When you register for VoxDine, we may collect:
- Business name
- Contact name
- Email address
- Phone number
- Billing information
- Restaurant location details
1.2 Customer Interaction Data
When end customers interact with VoxDine via phone or WhatsApp, we may process:
- Caller phone numbers
- Order details
- Reservation information
- Messages exchanged
- Call recordings (if enabled)
1.3 Usage Data
We may collect technical information such as:
- IP address
- Browser type
- Device information
- Login timestamps
- Platform usage metrics
1.4 Cookies and Tracking
We may use cookies and similar technologies to enhance user experience, analyze usage, and improve performance.
2. How We Use Information
We use collected data to:
- Provide and operate VoxDine Services
- Process orders and reservations
- Improve AI performance and workflows
- Provide customer support
- Send service-related communications
- Ensure platform security
- Comply with legal obligations
We do not sell personal data to third parties.
3. Legal Basis for Processing (If Applicable)
Where required under applicable laws (including GDPR), we process personal data based on:
- Performance of a contract
- Legitimate business interests
- Legal obligations
- User consent (where required)
4. Data Sharing and Disclosure
We may share information with:
- Technology service providers
- Hosting providers
- Telecom or messaging partners (e.g., WhatsApp Business API providers)
- Payment processors
- Legal authorities where required by law
All third-party providers are required to maintain appropriate security safeguards.
5. Data Retention
We retain personal data only for as long as necessary to:
- Provide the Services
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
Upon account termination, data may be deleted or anonymized unless retention is legally required.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect data from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is completely secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of data
- Restrict processing
- Object to processing
- Request data portability
To exercise your rights, contact: support@voxdine.app
8. End-User Responsibility
Restaurants using VoxDine are responsible for ensuring they obtain appropriate consent from their customers for communication via phone or messaging platforms.
VoxDine acts as a service provider (data processor) in relation to customer interaction data.
9. International Data Transfers
Your information may be transferred to and processed in countries outside your jurisdiction. We take appropriate safeguards to ensure lawful data transfers where required.
10. Children’s Privacy
VoxDine is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date.
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
13. Contact Information
If you have questions regarding this Privacy Policy or data protection practices, contact:
Email: support@voxdine.app